Skip to main content

Consumer Financial Protection Bureau launches Consumer Complaint Database


Last week, the Consumer Financial Protection Bureau launched the beta version of the Consumer Complaint Database.  This database collects credit card complaints from consumers and makes them available to the public via the Internet.  Various types of information is collected:  date of the complaint, location were the complaint originated (zip code), reason for the complaint, the type of response that the consumer received from the credit card company, and whether or not the response was timely.  No information which could reveal the identity of the person submitting the complaint is included.  However, the names of the offending credit card companies are included.  So, data is available to the general public that in the past was only available to the individual complainant, the credit card company, regulators, or the public through the Freedom of Information Act.

The website includes an especially helpful tutorial for those individuals who lack experience working with databases such as this.  When ready, click on the “All data” link on the website and begin scrolling or searching in the database.

Comments

Popular posts from this blog

Law School Exams: A Guide to Better Grades

It’s that time of year again. Law students across the country are poring over their class notes and supplements, putting the finishing touches on their outlines, and fueling their all-night study sessions with a combination of high-carb snacks and Java Monsters. This can mean only one thing: exam time is approaching.

If you’re looking for a brief but effective guide to improving your exam performance, the O’Quinn Law Library has the book for you. Alex Schimel’s Law School Exams: A Guide to Better Grades, now in its second edition, provides a clear and concise strategy for mastering the issue-spotting exams that determine the majority of your grade in most law school classes. Schimel finished second in his class at the University Of Miami School Of Law, where he taught a wildly popular exam workshop in his 2L and 3L years, and later returned to become Associate Director of the Academic Achievement Program. The first edition of his book was written shortly after he finished law school, …

Citing to Vernon's Texas Codes Annotated: Finding Accurate Publication Dates (without touching a book)

When citing to a current statute, both the Bluebook (rule 12.3.2) and Greenbook (rule 10.1.1) require a  practitioner to provide the publication date of the bound volume in which the cited code section appears. For example, let's cite to the codified statute section that prohibits Texans from hunting or selling bats, living or dead. Note, however, you may remove or hunt a bat that is inside or on a building occupied by people. The statute is silent as to Batman, who for his own safety, best stay in Gotham City.
This section of the Texas Parks and Wildlife code is 63.101. "Protection of Bats." After checking the pocket part and finding no updates in the supplement, my citation will be:
Tex. Parks & Wild. Code Ann. § 63.101 (West ___ ). When I look at the statute in my bound volume of the Texas Parks and Wildlife Code, I can clearly see that the volume's publication date is 2002. But, when I find the same citation on Westlaw or LexisNexis, all I can see is that the …