Skip to main content

Consumer Financial Protection Bureau launches Consumer Complaint Database


Last week, the Consumer Financial Protection Bureau launched the beta version of the Consumer Complaint Database.  This database collects credit card complaints from consumers and makes them available to the public via the Internet.  Various types of information is collected:  date of the complaint, location were the complaint originated (zip code), reason for the complaint, the type of response that the consumer received from the credit card company, and whether or not the response was timely.  No information which could reveal the identity of the person submitting the complaint is included.  However, the names of the offending credit card companies are included.  So, data is available to the general public that in the past was only available to the individual complainant, the credit card company, regulators, or the public through the Freedom of Information Act.

The website includes an especially helpful tutorial for those individuals who lack experience working with databases such as this.  When ready, click on the “All data” link on the website and begin scrolling or searching in the database.

Comments

Popular posts from this blog

Spying and International Law

With increasing numbers of foreign governments officially objecting to now-widely publicized U.S. espionage activities, the topic of the legality of these activities has been raised both by the target governments and by the many news organizations reporting on the issue.For those interested in better understanding this controversy by learning more about international laws concerning espionage, here are some legal resources that may be useful.

The following is a list of multinational treaties relevant to spies and espionage:
Brussels Declaration concerning the Laws and Customs of War (1874).Although never ratified by the nations that drafted it, this declaration is one of the earliest modern examples of an international attempt to codify the laws of war.Articles 19-22 address the identification and treatment of spies during wartime.These articles served mainly to distinguish active spies from soldiers and former spies, and provided no protections for spies captured in the act.The Hagu…

Citing to Vernon's Texas Codes Annotated: Finding Accurate Publication Dates (without touching a book)

When citing to a current statute, both the Bluebook (rule 12.3.2) and Greenbook (rule 10.1.1) require a  practitioner to provide the publication date of the bound volume in which the cited code section appears. For example, let's cite to the codified statute section that prohibits Texans from hunting or selling bats, living or dead. Note, however, you may remove or hunt a bat that is inside or on a building occupied by people. The statute is silent as to Batman, who for his own safety, best stay in Gotham City.
This section of the Texas Parks and Wildlife code is 63.101. "Protection of Bats." After checking the pocket part and finding no updates in the supplement, my citation will be:
Tex. Parks & Wild. Code Ann. § 63.101 (West ___ ). When I look at the statute in my bound volume of the Texas Parks and Wildlife Code, I can clearly see that the volume's publication date is 2002. But, when I find the same citation on Westlaw or LexisNexis, all I can see is that the …